StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Employee Complaint Handling - Coursework Example

Cite this document
Summary
The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER92.2% of users find it useful
Employee Complaint Handling
Read Text Preview

Extract of sample "Employee Complaint Handling"

Download file to see previous pages

What is a grievance (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing.

A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints.

For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike.

A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization.Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees.

Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71)A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees.

It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises.

(Dana 2001, p. 231)Contemporary view of

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Employee Complaint Handling Coursework Example | Topics and Well Written Essays - 2750 words”, n.d.)
Employee Complaint Handling Coursework Example | Topics and Well Written Essays - 2750 words. Retrieved from https://studentshare.org/miscellaneous/1524818-employee-complaint-handling
(Employee Complaint Handling Coursework Example | Topics and Well Written Essays - 2750 Words)
Employee Complaint Handling Coursework Example | Topics and Well Written Essays - 2750 Words. https://studentshare.org/miscellaneous/1524818-employee-complaint-handling.
“Employee Complaint Handling Coursework Example | Topics and Well Written Essays - 2750 Words”, n.d. https://studentshare.org/miscellaneous/1524818-employee-complaint-handling.
  • Cited: 0 times

CHECK THESE SAMPLES OF Employee Complaint Handling

Sexual Harassment in the Work Place

Title VII is enforced by the (EEOC) Equal Opportunity Employment Commission that has built up large body of regulations and guidelines, which avails the legal meaning of harassing behavior and lays out the standard to be followed by courts, and enforcement agencies in handling sexual harassment charges (ICRC factsheet 1).... … According to the paper not only can poor operating standards expose employees to such hazards, but the sexual harassment creates discomfort in association with bullying employers, supervisors, and co workers, which may end up lowering the self esteem, sense of security, and the general job performance of an employee due to emotional stress....
9 Pages (2250 words) Research Paper

The Importance of the Complaint Handling within the Financial Services of the United Kingdom

This paper deals with the importance of complaint handling within the financial services of the United Kingdom.... The purpose of this article is to deals in the importance of complaint handling within the retail FS UK market.... Similarly, the company was unable to provide such services like complaint handling and resolution of different problems with their customers.... Customer handling is a phenomenon that helps the organization in attracting customers....
10 Pages (2500 words) Coursework

Sexual harrasment

The investigator should be conversant with the complaint and company policy.... The investigator should have established the correctness of the adopted complaint procedure.... The investigator should have interviewed the two female employees, the accused, and any witnesses to help the employer in resolving the complaint (State of... In this case, the conduct jeopardized the employees' morale and developed an… The employee of 1995 Auto Corp has submitted the sexual harassment case against a male supervisor who is on a work visa....
4 Pages (1000 words) Essay

Complaint Handling Within the Retail Market of UK

The article "complaint handling Within the Retail Market of UK" deals with the importance of complaint handling within the financial services of the UK.... This article is actually based on the importance of complaint handling within the retail FS UK market.... The article will first state the general importance of handling the complaint, and then a few problems within the financial services.... Customer handling helps you in increasing the retention rates of the customers....
8 Pages (2000 words) Article

Human Resource Management: Whistle Blowing Analysis and Recommendation

This report studies the Pfizer whistleblowing case along with three other cases and analyses why such acts happen and how the law protects the whistle players.... It assesses the roles played by the HR in these cases and makes valuable suggests for what they should do.... hellip; There are basically two ways the firm can protect itself from whistleblowing or minimize its repercussions....
10 Pages (2500 words) Case Study

Why Did Lionel Take Legal Action against Estate Agents Firm

Why would a firm deprive an employee of a good chair unless they wanted to make things difficult for him and get him to resign?... From the paper "Why Did Lionel Take Legal Action against Estate Agents Firm" it is clear that Lionel has begun to suffer mental agony as a result of constant sniggering behind the back by some of his colleagues....
8 Pages (2000 words) Case Study

Service Recovery

Proper handling of complaints can, therefore, act as a key to service recovery and hence the need to research and evaluate literature associated with service recovery as well as the potential outcome of the process.... This can be achieved by handling the grievances amicably and ensuring customers are convinced and satisfied.... The paper will evaluate consumers' complaints and complaints handling for service recovery and benefits that are expected from the process....
11 Pages (2750 words) Research Paper

Approaches to Customer Relations Management

Appropriate means should be used when handling the complaints.... The paper discusses how the company may improve its image through proper handling of complaints by customers, active listening of the front staff members and proper negotiation skills.... … Executive summaryCustomer relations management concepts are very important for the development of Sydney, Hobart Perth and partners....
8 Pages (2000 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us